ORDER PROCESSING

Prior to completing an Order, every User shall:

  • a) Review the purchase details at checkout;
  • b) Accept explicitly these Terms and Conditions by ticking the relevant checkbox; and 
  • c) Submit the Order electronically to the Site.

Upon receiving an Order, the Seller will immediately send an Order summary to the Customer by email ("Order summary"). The Order summary communicates to the Customer that the Order has been received. It does not imply acceptance of the Order by the Seller.
Customers must verify that all information in the Order summary, including but not limited to all details concerning the Products, the delivery address and all personal information, is correct. If any information in the Order is not correct or accurate, Users must promptly inform the Seller by using the email address info@veradenero.com or the Contact us  page
Customers are also encouraged to store an electronic copy of the Order summary and to refer to the unique identifying number of the Order included in the Order summary when contacting the VERA DE NERO Customer service (“Customer Service”).
All Orders are subject to availability in stock and acceptance by the Seller.
If only some of the Products ordered are available, the Seller will promptly contact the Customer by email to verify their interest in the fulfilment of (a) a partial Order, (b) of a full Order but in multiple shipments or (c) whether they intend to cancel the Order.
An Order can be deemed as accepted, and the relevant contract for the sale of the Products between the Seller and the Customer as formed, only when the Seller dispatches the Products and submits the Purchase confirmation to the Customer by email. 
Until then, the Seller retains the right to refuse any Order at its sole discretion, including but not limited to the following circumstances:

  • The User does not meet the eligibility-to-purchase requirements according to these Terms and Conditions;
  • Shipment of parcels to the delivery address indicated in the Order is restricted, impossible or extremely difficult;
  • The Product is no longer in stock.

THE SELLER CANNOT BE HELD LIABLE BY REASON OF WITHDRAWING ANY PRODUCT FROM THE SITE AFTER AN ORDER SUBMISSION OR FOR REFUSING TO ACCEPT ANY ORDER. IT MAY ALSO UNINTENTIONALLY HAPPEN THAT THE SITE SHOWS AS AVAILABLE PRODUCTS THAT ARE ACTUALLY UNAVAILABLE AT THAT MOMENT.
The Seller intends to notify Users of any refusal of Order in a prompt manner.